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Everything You Need To Know

The quickest and most efficient way to reach us is by emailing info@hvyresearch.com, rather than calling us.

Shipping & Delivery

Orders are typically fulfilled within 24 hours of payment confirmation and shipped via
USPS. Orders placed on weekends or holidays will be processed on the next business day.

If your tracking hasn’t updated in 2 business days:

  1. Check the tracking number via USPS Tracking.
  2. Email us at info@hvyresearch.com with your order number and tracking information.
  3. You may also call USPS to file a claim if necessary.
    We will review your case and reship your package if USPS shows no movement within 2 business days.

If your package is confirmed lost by USPS:

  • Open a claim with USPS: USPS Claims
  • Forward us the claim confirmation and reference number.
    Once verified, we will issue a replacement or an appropriate resolution.

Yes—some countries are available now. If you don’t see your country at checkout, please email us with your full mailing information, including:

  • Name
  • Address
  • Phone number
  • Email address

We will check the cost and add your country to the website if possible.

  • We are not responsible for any additional customs fees, import duties, or tariffs. These are due by the recipient.
  • We are not up to date on international fees or regulations. Please know what these are for your country before ordering.

If a package is returned to us, you will be responsible for the cost of shipping it again after it is received back at our facility.

Payment & Order Processing

We accept:

  • Venmo: @ResearchHVY
  • Cash App: $ResearchHVY
  • Zelle: 845-500-8651, hvyresearch@gmail.com, or info@hvyresearch.com
  • Credit/Debit Cards

Please note: PayPal is no longer available.

Due to the nature of our industry, we regularly change credit card processors.

Once your payment is confirmed, you will receive an email confirmation. Your order will then be processed and shipped within 24 hours (excluding weekends and holidays).
If you don’t receive a confirmation email within 12 hours, please contact us at info@hvyresearch.com.

Product Use & Disclaimer

No. All products sold are for laboratory research use only. They are not intended for human or animal consumption, medical use, or diagnostic purposes.

⚠️ Important: If you contact us regarding human use of any kind, you will immediately be banned from purchasing anything from our website.

Common Questions

We cannot change orders once they are placed, including items or shipping addresses. Please be sure all information is correct before submitting your order.

Orders may be shipped in multiple packages. Please check your email for additional tracking numbers or contact us if you didn’t receive them.

Order Tracking & Confirmation

Once your order ships, you’ll receive an email with your USPS tracking number and a link to track it. You can also visit our Order Tracking page on our website.

You will receive:

  1. An Order Confirmation Email with your order summary and payment instructions.
  2. A Shipping Confirmation Email with tracking information once your package ships.

If you don’t see these emails, please check your spam/junk folder.

Contact & Support

If you need help or have any questions, email us at info@hvyresearch.com.

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